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Getting Started Guide
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This guide is designed to provide a hands-on introduction to your Cimmaron Mortgage Manager account. These five steps will take you through many of the key features.
This is not intended as an in-depth training tool or complete overview of ALL available features and benefits. You can access additional in-depth
video training tutorials and written support documenation on our support site.
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Step One - Reset Your Password
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If you recently received the Welcome to Cimmaron setup e-mail, use that to access your Username and a Reset Password link.
If you've already installed Mortgage Manager Windows Version, but don't know your password, launch Mortgage Manager from the Windows desktop shortcut and use the Reset Password link on the login screen (see the Reset your Password support post for more information).
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Step Two - Install the Mortgage Manager Windows Version
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Follow the instructions in the Welcome to Cimmaron setup e-mail to install the Mortgage Manager Windows Version (contact your administrator if you haven't received the setup e-mail). Note for Citrix users - the Windows version should already be installed and available on your Citrix desktop.
Login to Mortgage Manager from your desktop shortcut and watch the
Getting Started with the Mortgage Manager Windows Version
Webinar
The following pointers are designed to help you get started with some key system components:
First Time Login
- Update your user profile – this is similar to your business card in its function, so make sure your title, phone numbers, license, etc. are accurate: Update Your Profile
Contacts
- Add a contact – the basics of adding a mortgage contact: Add a Contact
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Add a Referral Partner – since Referral Contacts are often a key part of your
overall marketing plan, it is helpful to know how to add them: Add a Referral Contact
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Contact
Finder – lets you retrieve your contacts: Find Your Contacts
Activities
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Step Three - Install the Mobile App
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Take your CRM on the road using the mobile app version of the Mortgage Manager CRM solution, bringing the power of the Windows and web-based versions to your phone.
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Step Four - Review Your Cimmaron Marketing Content
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Cimmaron's mortgage marketing content helps you to reach out and stay in front of your prospects, clients, and referral partners. This 100% original content includes drip campaigns and e-mail templates covering a wide-variety of your marketing needs, including purchase and refinance prospects, new Internet leads, loan status updates, referral partner follow-up, holiday messages, home loan anniversaries, and more.
Watch the Preview Cimmaron Drip Marketing Campaigns video tutorial to learn how to use the Campaign Visualizer to browse through your entire set of available campaigns.
You can also see a complete list of campaigns and topics on the Mortgage Marketing Content Library page.
Additional tutorials covering the marketing content and many other Cimmaron features are available on the Video Tutorial section of the Cimmaron Software website.
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Step Five - Try Out the Texting and Video Features
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Cimmaron includes the power of two-way texting, video marketing, and monthly newsletters to your Mortgage Manager solution.
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Enterprise Plan Overview Webinar
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This 15-minute webinar video introduces you to many of the two-way texting and video email marketing features included with Cimmaron.
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Two-way Text Messaging
Mortgage Manager’s two-way text messaging feature allows you to connect and chat with clients, referral partners and other team members from your mobile phone or windows desktop. It’s a streamlined, organized approach to staying in front of your key contacts, ensuring you never miss another important interaction again.
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Send a text message from the mobile app.
Use Two-Way Texting to Chat with a Contact (mobile)
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Send a text message from Windows.
Use Two-Way Texting to Chat with a Contact (Windows)
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Video Email Marketing
Add personality and presence to your email marketing. Video emails allow you to personalize your messages in a unique and exciting way that standard emails can’t touch.
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Use the Mobile Mortgage Manager CRM App to record and send a video to a contact. The mobile app video feature makes this process quick and easy and integrates with built-in video templates to help you deliver video e-mail messages to your prospects, clients, and referral partners from anywhere, anytime.
Send One-Off Video Emails to your Contacts (mobile)
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Learn how to create a video on the fly and send it to a specific contact. Video emails allow you to speak to your contacts in a unique and personalized way that grabs their attention. This video explains how this can be done from the Windows desktop version of the Mortgage Manager.
Send One-Off Video Emails to your Contacts (Windows)
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Learn how to record and save videos for use at a later time in a drip campaign, e-mail broadcast, or single e-mails that you’d like send a contact in the future to take advantage of the same message.
Record a Reusable Video (Windows)
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Adding videos to your emails is a powerful way to clearly and uniquely communicate to your contacts. Adding video emails to your drip campaigns automates the delivery of those emails based on custom trigger events. This video shows how to take advantage of this feature in a loan status campaign triggered by the Sent to Processing milestone.
Add a Video to a Drip Campaign Email (Windows)
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